Contact Us

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Convenient Location

We're right off of old 127, just minutes from downtown St Johns.

Address:

2343 Old U.S. 27, St Johns, MI 48879

FREQUENTLY ASKED QUESTIONS

I can’t scan my QR code at machine.

Make sure the brightness on your phone screen is all the way up. If you are still experiencing difficulties, please call 517-242-8657 for help.

I scanned my QR code but the pay station says “no rewards available”. I didn’t use my code today, what should I do?

If you know for certain that you haven’t used your code today, try regenerating a QR code and scan the new code. If that doesn’t work, please call us at 517-242-8657.

I’ve forgotten my password. What do I do?

If you don’t remember your password, first check in your passwords saved to your phone under hamiltonservices.com OR ewash.net. If your password was not saved to your phone, click the “forgot password” link on the app. An email will be sent to you with a link to reset your password. You may have to refresh your screen if it is blank at first.

Do I have to be on-site at the car wash to purchase through the app?

No. You can purchase washes anytime, anywhere and they are yours to use whenever you would like.

Do I have to register a card on file to use the app?

No. Your free account allows you access to all areas of the app.

Is my card information secure?

Yes. Once you enter your card details, the data is secured by tokenization. From this point on, none of your sensitive data is ever held on the app.

What is your height clearance?

Our height clearance is 7'0".

Can a crew cab 8ft box dually fit in the wash?

Yes! Please be aware of side to side alignment and remove any hitches or attachments.

What do I do if I need to change vehicle information?

Please call us at 517-242-8657 or send an email to [email protected].

How do I earn progress towards my Loyalty Reward?

Every time you purchase a wash in the app, you earn points. The Loyalty Tracker on the home screen will automatically update to let you know your current status.

Can I earn Loyalty Points if I pay with cash?

No. The Loyalty Rewards program is based on in-app purchases only.

Do I need to register a card on file to participate in the Loyalty Rewards Program?

Yes. The Loyalty Rewards program works by tracking in-app purchases, so a card is required for this.

How do I redeem my Loyalty Reward?

When you reach the Loyalty Points goal, your complimentary wash will be automatically added to your ‘Wallet’. You also receive a notification on the home screen. For redemption, simply open the complimentary wash in ‘Wallet’ the next time you visit us and scan it at the kiosk!